Man with Van Upper Walthamstow Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Upper Walthamstow provides local and regional removal and transport services. By booking or using our man and van services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words shall have the meanings set out below:
1.1 Service Provider refers to the operator of Man with Van Upper Walthamstow, providing removal, collection, delivery, and related transport services.
1.2 Customer refers to any individual, business, or organisation that books or uses the services of the Service Provider.
1.3 Services means man and van services, including but not limited to household removals, office moves, furniture transport, item collection and delivery, and related loading and unloading within the agreed service area.
1.4 Goods means any property, belongings, furniture, equipment, or items that are the subject of the Services.
1.5 Booking means a confirmed request by the Customer for the Services on a specific date and time, accepted by the Service Provider.
1.6 Service Area means Upper Walthamstow and surrounding locations as reasonably covered by the Service Provider for collection and delivery.
2. Scope of Services
2.1 The Service Provider offers man and van services for residential and commercial customers. Typical services include local removals, small house and flat moves, office removals, furniture transport, and single or multiple item deliveries within and from Upper Walthamstow.
2.2 The Service Provider will use reasonable care and skill when providing the Services. However, the Services are limited to the collection, loading, transport, unloading, and delivery of Goods as agreed in the booking confirmation.
2.3 The Service Provider does not provide professional packing or unpacking services unless expressly agreed in advance. Where packing assistance is provided, it will be on a reasonable endeavours basis.
2.4 The Service Provider reserves the right to refuse to transport any Goods that are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to the vehicle, property, or other Goods.
3. Booking Process
3.1 Bookings may be requested via online forms, messaging, or other agreed methods made available by the Service Provider. A booking is only considered confirmed when the Service Provider has accepted the request and provided a booking confirmation.
3.2 The Customer must provide accurate and complete information during the booking process, including collection and delivery addresses, access details, floor levels, parking arrangements, the nature and approximate quantity of Goods, any heavy or oversized items, and any special handling requirements.
3.3 The Service Provider will provide either an estimated price or an hourly rate, depending on the nature of the move. Any estimate is based on the information provided by the Customer and may be revised if that information is incomplete or inaccurate.
3.4 The Customer is responsible for ensuring that appropriate parking is arranged at both collection and delivery locations. Any parking fees, fines, or penalties incurred as a result of the Customer’s failure to arrange suitable parking may be added to the final charge.
3.5 The Service Provider may require a deposit to secure the booking. The deposit amount and due date will be communicated at the time of booking.
4. Access and Restrictions
4.1 The Customer must ensure that the Service Provider has safe and adequate access to the collection and delivery points, including any necessary keys, fobs, entry codes, or permissions.
4.2 The Customer must inform the Service Provider in advance of any access restrictions that may affect loading or unloading, including but not limited to narrow streets, low bridges or ceilings, height restrictions, stairs, lifts, or any internal or external obstacles.
4.3 If access is restricted or unsuitable and the Services cannot reasonably be carried out as planned, the Service Provider may adjust the charges to reflect additional time, labour, or resources required, or may, at its discretion, refuse to complete the job. In such cases, any deposit or minimum fee may be retained.
5. Customer Responsibilities
5.1 The Customer is responsible for adequately preparing the Goods for transport, including disconnecting and securing appliances, dismantling furniture where required (unless agreed otherwise), and ensuring that all boxes are properly packed and sealed.
5.2 The Customer must remove and secure any personal valuables, such as cash, jewellery, important documents, or irreplaceable items, prior to the commencement of the Services. These items are carried entirely at the Customer’s risk.
5.3 The Customer must be present, or have an authorised representative present, at both the collection and delivery addresses to oversee the loading and unloading and to sign any paperwork or confirm completion.
5.4 The Customer is responsible for checking that no items have been left behind at the collection address and that all intended Goods have been unloaded at the delivery address before the Service Provider departs.
6. Payments and Charges
6.1 Charges for the Services may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Any minimum hire period or call-out fee will be stated in advance.
6.2 Unless otherwise agreed, payment is due immediately upon completion of the Services. For longer or larger jobs, part payment or full payment in advance may be required.
6.3 The Service Provider accepts the payment methods notified to the Customer at the time of booking. The Service Provider reserves the right to refuse to release Goods if payment has not been made in full.
6.4 If the duration of the job exceeds the time initially booked, additional charges will apply at the agreed hourly rate, rounded up to the nearest increment specified by the Service Provider.
6.5 Waiting time caused by delays not attributable to the Service Provider, such as issues with keys, access, or the Customer not being ready, may be charged at the standard hourly rate.
6.6 All charges are exclusive of any parking costs, congestion charges, tolls, or similar fees, which will be added to the final invoice where applicable.
7. Cancellations and Changes
7.1 The Customer may cancel or amend a booking by giving notice to the Service Provider using the same method used to make the booking, or by another clearly agreed method.
7.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the discretion of the Service Provider, after deduction of any reasonable administrative costs.
7.3 If the Customer cancels within 48 hours of the scheduled start time, the Service Provider may retain the deposit or charge a cancellation fee up to a reasonable proportion of the estimated job value to cover lost time and costs.
7.4 If the Customer cancels on the day of the booking or fails to be present at the agreed time and location, the full minimum charge or a higher proportion of the quoted price may be payable, at the Service Provider’s discretion.
7.5 Any changes to the date, time, or scope of the Services are subject to availability and must be agreed with the Service Provider. Price adjustments may apply.
8. Liability and Limitations
8.1 The Service Provider will take reasonable care when handling and transporting Goods. However, the Customer acknowledges that minor scratches, scuffs, or wear and tear can occur during normal removals and transport.
8.2 The Service Provider will not be liable for loss or damage to Goods arising from:
(a) Insufficient or inadequate packing by the Customer.
(b) Pre-existing damage, wear and tear, or inherent defects in Goods.
(c) Goods of a fragile nature not adequately protected.
(d) The transport of cash, jewellery, antiques, artworks, or items of exceptional value unless previously disclosed and specifically agreed in writing.
(e) Incorrect or incomplete information provided by the Customer.
8.3 The Service Provider will not be liable for any indirect, consequential, or economic loss, including loss of profit, business interruption, or loss of opportunity arising from the provision or non-provision of the Services.
8.4 The Service Provider’s total liability in respect of any claim for loss or damage to Goods shall not exceed the lower of the cost price of the Goods or a reasonable market value, and may be limited to a specified amount per job, as notified to the Customer.
8.5 The Customer must notify the Service Provider in writing of any visible damage or loss as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. Failure to do so may affect the ability to investigate or resolve the issue.
8.6 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
9. Excluded Items and Special Goods
9.1 The Service Provider does not transport hazardous materials, illegal items, firearms, explosives, chemicals, perishable goods, or any items that are prohibited under applicable laws or regulations.
9.2 The Customer must not include any items in the Goods that may cause damage to the vehicle, other property, or pose a risk to health and safety.
9.3 If such prohibited items are discovered, the Service Provider may remove or refuse to transport them and may report the matter to the relevant authorities where required by law.
10. Waste Regulations and Disposal
10.1 The Service Provider operates in accordance with applicable UK waste regulations. The man and van service is primarily for removal and transport of Goods, not for the disposal of waste.
10.2 The Customer must not present household waste, construction rubble, commercial waste, or any items intended solely for disposal unless prior arrangements have been agreed with the Service Provider.
10.3 Where the Service Provider agrees to remove items for disposal, such removal will be subject to additional charges to cover handling, transport, and lawful disposal.
10.4 The Customer is responsible for ensuring that any items for disposal are lawful to dispose of and are not hazardous or prohibited. The Service Provider reserves the right to refuse any waste that cannot be lawfully or safely transported.
10.5 Fly-tipping or unlawful disposal is strictly prohibited. The Service Provider will only dispose of waste at authorised facilities in compliance with relevant environmental regulations.
11. Delays and Events Beyond Control
11.1 The Service Provider will use reasonable efforts to arrive at the agreed time. However, arrival times are estimates and may be affected by traffic, weather, road closures, accidents, or other events beyond the Service Provider’s control.
11.2 The Service Provider shall not be liable for any delay or failure to perform the Services due to events outside its reasonable control, including but not limited to severe weather, breakdowns, accidents, strikes, public transport disruptions, or public emergencies.
11.3 Where possible, the Service Provider will inform the Customer of any significant delay and provide an updated estimated arrival time or offer to rearrange the booking.
12. Insurance
12.1 The Service Provider will maintain appropriate vehicle insurance and, where applicable, public liability cover in accordance with UK requirements for operating a man and van removal service.
12.2 The Customer is encouraged to maintain their own contents or business insurance to cover Goods during removals, particularly for high-value items.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Service Provider as soon as practicable so that it can be addressed.
13.2 The Service Provider will investigate any complaint in good faith and will seek to resolve disputes fairly and promptly, either through discussion, remediation, or appropriate compensation where justified and within the limits of these Terms and Conditions.
14. Privacy and Data
14.1 The Service Provider will collect and use basic personal data such as names, addresses, and job details solely for the purpose of managing bookings, providing the Services, and maintaining records as required by law.
14.2 Personal information will be handled securely and will not be sold or disclosed to third parties except where necessary to perform the Services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Changes to These Terms
16.1 The Service Provider may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or the operation of the business.
16.2 The version in force at the time of the Customer’s booking will apply to that booking. It is the Customer’s responsibility to review the current Terms and Conditions before making a new booking.
By booking or using Man with Van Upper Walthamstow, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
