Man with Van Upper Walthamstow Privacy Policy
This Privacy Policy explains how Man with Van Upper Walthamstow collects, uses, stores and protects personal data. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Man with Van Upper Walthamstow customers located in the Upper Walthamstow area and to anyone who makes enquiries about our services.
By contacting us, requesting a quotation or using our removal and transport services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For the purposes of data protection law, Man with Van Upper Walthamstow is the data controller for the personal information we collect and process in connection with our services in the Upper Walthamstow area.
Personal Data We Collect
We only collect personal data that is necessary to provide our services, manage our business and comply with legal obligations. The types of information we may collect include:
Identification and contact details such as your name, address, service address, billing address, and general location within the Upper Walthamstow area.
Contact details such as your preferred communication channels so that we can respond to enquiries, provide quotes and manage bookings.
Service information such as details of the property to be serviced, access information you provide, collection and delivery addresses, dates and times of moves, and any relevant instructions relating to the service.
Transaction information such as information necessary to process payments where applicable, records of invoices, and confirmation that payment has been made. We do not store full payment card details when using external payment processors.
Communication records including enquiries, quotations, booking confirmations and any feedback or complaints that you choose to provide.
Technical and usage information such as basic information about how you contact us, for example the date, time and source of any online enquiry forms or digital communications, where applicable.
How We Collect Your Data
We may collect personal data from you in the following ways:
Directly from you when you contact us to request information, ask for a quote, make a booking or provide feedback about our services.
During the provision of services when you give further instructions about the job, access details or special requirements.
From publicly available sources or third parties where this is necessary for verifying addresses or fulfilling legal obligations.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis under data protection law. The lawful bases we rely on include:
Contract: We process personal data to take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotations, confirming bookings, carrying out the move or transport service, issuing invoices and communicating with you about the service.
Legal obligation: We process certain data to comply with legal and regulatory requirements, for example record keeping, tax and accounting obligations.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with customers, improving our services, handling enquiries and protecting our business from fraud or misuse.
Consent: In limited situations, we may rely on your consent, for example when you choose to receive optional updates or marketing communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use personal data for the following purposes:
To respond to enquiries, provide information about our services and prepare quotations tailored to your needs.
To set up, manage and deliver bookings, including planning routes, coordinating collection and delivery addresses and managing any changes you request.
To issue invoices, process payments via third party payment providers and maintain financial records.
To communicate with you about your booking, including confirmations, reminders, updates, problem resolution and follow up after the service.
To manage our business operations, including internal record keeping, performance monitoring and quality assurance.
To handle complaints, disputes or legal claims.
To comply with legal and regulatory requirements.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only when necessary and in accordance with data protection law.
Service providers and data processors: We may use third party companies to provide certain services on our behalf, such as payment processing, accounting, secure data storage or basic administrative and IT support. These third parties act as data processors and may only process your personal data according to our written instructions and for the purposes outlined in this policy. They are required to keep your data secure and confidential.
Professional and legal advisers: We may share limited personal data with accountants, legal advisers or insurers where necessary for advice, audits or the management of legal claims.
Authorities and law enforcement: We may disclose your data where required by law or in response to valid requests from public authorities, such as law enforcement or regulatory bodies.
We take reasonable steps to ensure that any third party who processes personal data on our behalf provides appropriate security measures and complies with applicable data protection laws.
International Transfers
Our services are focused on the Upper Walthamstow area and the United Kingdom. If any personal data is transferred outside the United Kingdom by one of our service providers, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your information.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we will retain customer and booking records for a period that reflects applicable limitation periods for legal claims and mandatory retention periods for tax and accounting records. After these periods expire, we will securely delete or anonymise your personal data.
Where we rely on your consent for specific activities, such as optional communications, we will retain the relevant data until you withdraw your consent or until it is no longer needed for the stated purpose.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures may include access controls, secure storage methods, and limiting personal data access to individuals who need it to perform their role.
While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to reviewing and improving our measures where necessary.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all our customers and enquirers in the Upper Walthamstow area, subject to certain legal limitations and conditions.
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of that data, along with information about how we use it.
Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or assess an objection.
Right to object: You may object to processing based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing. We will consider your objection and stop processing unless we have compelling legitimate grounds or are required to continue for legal reasons.
Right to data portability: In certain situations, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the usual contact details you use when booking or enquiring about our services.
You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your personal data. Further information about your rights and how to complain can be obtained directly from the Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated version will apply from the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your personal data in the Upper Walthamstow area.
